Program 02 · 20 working days

Addressing
the hard moments

From silence to clear, consistent response.

A 20-day program to install the policies, channels, and manager capability needed to detect, address, and prevent harassment and incivility.

Main goal

Replace silence and improvisation with a clear, consistent response — so every report is taken seriously, handled fairly, and learned from.

Addressing the hard moments
Dedicated program page

Description

This program gives organizations a clear, consistent way to respond to harassment, intimidation, exclusion, bullying, and repeated incivility.

It begins by listening to what employees trust, avoid, report, or keep silent about — so policies are tested against real life.

Values are translated into concrete behavioral standards that managers and employees can recognize in daily work.

Managers learn what to do when a concern is raised, how to document it, and when to escalate. First-responders are trained to receive concerns without minimizing or overpromising.

Investigation principles are clarified so cases are handled fairly for everyone involved. The work is trauma-informed and practical.

The final output includes refreshed standards, response playbooks, channel design, training materials, and a review cadence.

What you walk away with

Outcomes

  • ·Refreshed code of conduct and reporting channels
  • ·Trained network of confidential first-responders
  • ·Investigation playbook aligned with EU directives
  • ·Measurable baseline of psychological safety
Four weeks · twenty days

The plan

← Swipe through the weeks →
Week 1 · 5 days

Listeningthe signals

Understand the current climate.

Day-by-day plan unlocked after enrollment.

Week 2 · 5 days

Policythe standard

Write what 'not acceptable' means.

Day-by-day plan unlocked after enrollment.

Week 3 · 5 days

Capabilitythe response

Train the people who handle the hard moments.

Day-by-day plan unlocked after enrollment.

Week 4 · 5 days

Embedthe culture

Make it visible and enduring.

Day-by-day plan unlocked after enrollment.

Enrollment
€4,900per organization